Unable to unstuck account

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Submitter

New member
Sep 29, 2018
9
3
3
Moon
New player
When i was changing character, i dc.
The window message shows that my account is already logged on when i tried re-logging in.
As usual I go to the site to unstuck my account but to no avail.
When i tried logging in, it still shows the window message "This account is already logged on."
Someone told me to try again after reset but the problem persists even till now.
Other account could log in as usual on this same pc.
Please help me on this. Thank you.
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Damoki123

New member
Mar 16, 2019
5
0
1
Chicago
New player
When i was changing character, i dc.
The window message shows that my account is already logged on when i tried re-logging in.
As usual I go to the site to unstuck my account but to no avail.
When i tried logging in, it still shows the window message "This account is already logged on."
Someone told me to try again after reset but the problem persists even till now.
Other account could log in as usual on this same pc.
Please help me on this. Thank you.
View attachment 4664
Hello, did you try restarting your computer as well as reinstalling the game?
 

Submitter

New member
Sep 29, 2018
9
3
3
Moon
Yeah, I have restarted my pc but not yet reinstall tho... do i really need to reinstall?
i think the problem is from the server end, not from the pc.
 

Damoki123

New member
Mar 16, 2019
5
0
1
Chicago
Yeah, I have restarted my pc but not yet reinstall tho... do i really need to reinstall?
i think the problem is from the server end, not from the pc.
Hm, maybe im not 100% sure usually that button works, Try Firefox, internet explorer and different browsers. Try on a phone to unstuck?
 

Submitter

New member
Sep 29, 2018
9
3
3
Moon
Hm, maybe im not 100% sure usually that button works, Try Firefox, internet explorer and different browsers. Try on a phone to unstuck?

Doesn't work too
It is not the site problem. From the site, it shows "Your account has been fixed. You should be able to log in normally now."
The site got the message but somehow it did not unstuck my account
 

Net

Member
Jul 5, 2019
38
4
8
Canada
It literally says in the image:
Quick tip: On certain occasions, this does not work! You'll have to wait for a server restart if this is the case.
So it's not really fair to just assume it'll work all the time when it's clear in text.

Mind you, a server restart is different from the daily server reset. I'm pretty sure it comes around when things like maintenance has to be performed but someone can go ahead and correct me on that. It's not like I'm out here trying to be right all the time.

@Submitter, if you're really having a hard time, it's also a valid solution to see when is the right time to find a GM and they could try to resolve your issue through their own way via server side.
 

Submitter

New member
Sep 29, 2018
9
3
3
Moon
It literally says in the image:
Quick tip: On certain occasions, this does not work! You'll have to wait for a server restart if this is the case.
So it's not really fair to just assume it'll work all the time when it's clear in text.

Mind you, a server restart is different from the daily server reset. I'm pretty sure it comes around when things like maintenance has to be performed but someone can go ahead and correct me on that. It's not like I'm out here trying to be right all the time.

@Submitter, if you're really having a hard time, it's also a valid solution to see when is the right time to find a GM and they could try to resolve your issue through their own way via server side.

Oh, i didnt see that quick tip...
To wait for server restart would be too long

Gm will not look in this forum? I came here because I could not reach any GM at discord.

Thanks for the input
 
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