Unable to retrieve prestige items

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Karrena

New member
Nov 30, 2018
4
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USA
#1
IGN: Marasenna
Job: Marksman
Job Level:
245
Description of Bug (Explain the bug, How is it done, what should it really be doing? etc. An unclear description will not get the bug fixed):
Screenshot (If Applicable):
I have recently repurchased prestige to achieve silver status. In cash shop, it claims I have gold status and have somehow retrieved the monthly bonus, thus preventing me from retrieving the silver items. It gives me an error of insufficient inventory space. i cleared + made sure i had 4+ slots as requested. Screen shots provided below indicate incorrect gold status, inventory space error, + silver status.

please let me know if you need any other information or additional screenshots.

thanks!
 

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