Re: Can't Open Salon

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caste

New member
Aug 20, 2018
6
0
1
usa
Hi again! I wasn't able to reply to last post due to school and only got to see it now, but it was marked as resolved.
Thanks very much for replying to my last post btw!

New or existing player?: Existing
Device Type (e.g. Laptop/Desktop): Laptop (ASUS)
Connection Type (e.g. Wired/Wireless): Wired
Operating System (e.g. Windows 7): Windows 10
Bit Type (e.g. 64-bit): 64-bit

Description of Issue (please provide specific details on what your issue is):
When I click on "salon", nothing pops up
I have my windows updated and I just recently updated my graphics card as instructed in the last post, but it didn't solve the problem of not being able to open my salon from the equipment tab.

Methods you have tried:
I have tried reinstalling and waiting until after a server restart = didn't work
Updated Aries with the new patch as well!
My friend has gone on my account and it works fine on their computer.
Seeing if my windows and graphics are up to date (currently up to date) as instructed
 
Last edited:

Spyro

Well-known member
Jul 17, 2018
4,869
892
113
Dragon's Cave
Hi again! I wasn't able to reply to last post due to school and only got to see it now, but it was marked as resolved.
Thanks very much for replying to my last post btw!

New or existing player?: Existing
Device Type (e.g. Laptop/Desktop): Laptop (ASUS)
Connection Type (e.g. Wired/Wireless): Wired
Operating System (e.g. Windows 7): Windows 10
Bit Type (e.g. 64-bit): 64-bit

Description of Issue (please provide specific details on what your issue is):
When I click on "salon", nothing pops up
I have my windows updated and I just recently updated my graphics card as instructed in the last post, but it didn't solve the problem of not being able to open my salon from the equipment tab.

Methods you have tried:
I have tried reinstalling and waiting until after a server restart = didn't work
Updated Aries with the new patch as well!
My friend has gone on my account and it works fine on their computer.
Seeing if my windows and graphics are up to date (currently up to date) as instructed

If possible, could you record a video of you attempting to open Salon?
 

caste

New member
Aug 20, 2018
6
0
1
usa
This definitely seems like an issue from your device, could you list the specifications of your device?
OS: Windows 10 Home 64-bit (10.0, Build 17134)
Processor: Intel(R) Core(TM) i7-6500U CPU
Memory: 12288MB RAM
Video: Intel(R) HD Graphics 520 / NVIDIA GeForce 940M
 

Donut

Active member
Jul 19, 2018
459
115
43
slime tree
OS: Windows 10 Home 64-bit (10.0, Build 17134)
Processor: Intel(R) Core(TM) i7-6500U CPU
Memory: 12288MB RAM
Video: Intel(R) HD Graphics 520 / NVIDIA GeForce 940M
Don't know if this could be the problem, but it looks like you have discrete graphics (the 940M) and integrated graphics (the Intel 520 from your CPU). If you can, figure out a way to switch which graphics chip is being used for maplestory, try that. (The default is probably the 940M... maybe try snooping around your NVIDIA Control Panel.)
 
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