Missing DP

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Lazy-Gelo

Member
Apr 6, 2019
29
0
6
toronto canada
I was on when I bought 1500 donor point. waited for 5-10 min, i have receive the email confirmation for the purchase, but have not seen the in game currency. which made me bought another donor point which work. would like to me message as soon as possible for not receiving the dp.
 

PlatRedditAccount

Active member
Oct 8, 2018
457
85
28
Elfville
would like to me message as soon as possible for not receiving the dp.
Log in on Aries main website here
https://aries.elluel.net/
And go into Purchase Overview. There should be an envelope over there you can click.
It functions as a ticket sender to Elyx (he's the only one who handles Donations)

If the purchase overview does not have the DP that's "missing"
Let me know and i'll attempt to assist you further
 

Lazy-Gelo

Member
Apr 6, 2019
29
0
6
toronto canada
I made 2 purchase roughly 10mins apart. 11 and 12 was missing on which one i think its 11. i also have the email reciept.
 

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PlatRedditAccount

Active member
Oct 8, 2018
457
85
28
Elfville
From the screenshot you sent, I can see you've already sent a ticket to Elyx regarding that particular donation.
So right now all I can advise you to do is wait out for your points.
 

Lazy-Gelo

Member
Apr 6, 2019
29
0
6
toronto canada
at this point on its been 2-3 days and i still have not receive the DP i paid for. if I cant receive it i would like to get a refund. i do not mind paying, but i will not pay for something i cant get.
 
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