I lost item after Maintenance

[wizdrose123]

IGN of character have that earrings : Belette
Job: Battle Mage
Job Level: 235
I lost my superior gollux earring after Maintenance.
10/01/2019, That earrings was given by my friend ign capachala.
That earring full 9 slot advanced superior gollux scrolls; main pot : 18%all stat ,12%int; bonus pot : 9%all 9%maxhp 9%int.
I dont see it after Maintenance yesterday - 16/01/2019.
I hope u can recheck if there is bug during maintenence.
here is a pic about main pot an bonus pot of that earrings my friend showed me.
https://gyazo.com/ce2708308129ce127c789544dabbb360

 

[Donut]

IGN of character have that earrings : Belette
Job: Battle Mage
Job Level: 235
I lost my superior gollux earring after Maintenance.
10/01/2019, That earrings was given by my friend ign capachala.
That earring full 9 slot advanced superior gollux scrolls; main pot : 18%all stat ,12%int; bonus pot : 9%all 9%maxhp 9%int.
I dont see it after Maintenance yesterday - 16/01/2019.
I hope u can recheck if there is bug during maintenence.
here is a pic about main pot an bonus pot of that earrings my friend showed me.
https://gyazo.com/ce2708308129ce127c789544dabbb360

From ToS:

7. WRONGFUL PURCHASE/COMPENSATION
Items lost during a trade due to a full inventory, trying to hold two (2) one-of-a-kind items and/or from a victim of scam will not be refunded. This also applies to the rare events of rollbacks as well as purchasing wrong items from any shops within the server. We will not give compensations, do not ask for it.