2nd PIC

[Yuragi]

New or existing player?: Existing
Device Type (e.g. Laptop/Desktop): Laptop
Connection Type (e.g. Wired/Wireless): Wireless
Operating System (e.g. Windows 7): Windows 10
Bit Type (e.g. 64-bit): 64bit
Description of Issue (please provide specific details on what your issue is): I cant reset my 2nd pic .
Methods you have tried: reset 2nd
Additional remarks:

 

[Schyp]

What happens when you click on the "Let's do It"
option on the site in the reset pic area ?
It is suppose to send you a new one to your email.
Check spam folders and all that. also give it some time.